Health and Safety Precautions

Attention Members:
We realize there is uncertainty related to the spread of the Coronavirus and that some of you may face financial challenges. If COVID-19 has impacted your ability to make your mortgage payment, we are here to help. Please call us at 800-937-6303 or 800-937-6002 and one of our dedicated specialists will assist you.  

At CU Members, the health and safety of our members and employees is our highest priority. In light of growing concern regarding the coronavirus, also known as COVID-19, CU Members is taking extra precautions to ensure the well-being of our members and employees. Rest assured, CU Members will remain operational. We will continue to follow guidance from the CDC and local agencies, and we remain focused on meeting the needs of our members while reducing the risk to our employees. 
Although our offices are currently open, we encourage members to utilize CU Members’ Online Mortgage Services and limit visits to physical locations.
  • To be contacted by a member of the Client Engagement Team, you can fill out our intake form at
  • To make a mortgage payment or view mortgage account details, or to send a secure message to our Member Relations team, please visit
  • To speak with someone by phone, please call 800-607-3474 between 8 a.m. and 5 p.m. CDT. 

We encourage you to monitor CU Members’ Social Media Accounts for updates (Facebook, Twitter, Instagram and LinkedIn). Please note that our Social Media team does not have access to your credit union or member account information; therefore, you must contact Member Relations or the Client Engagement Team for account details.
Founded in 1982, we have weathered numerous storms throughout our 38 years. During this challenging time, we remain available to you. We will do our best to ensure that all of our member needs remain uninterrupted, with the same level of security and award-winning member service you have come to expect.

For the latest consumer news and information, we suggest reviewing the following resources:   

CARES Act Mortgage Forbearance: What You Need to Know—


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