Customized Levels of Service

At CU Members Mortgage, we know how important it is for credit union members to have a fast, worry-free home loan experience. We know that no two credit unions operate exactly alike, that’s why we offer custom levels of service that fit the needs of your credit union.

Your credit union will rest easy knowing our extensive compliance department has you covered when it comes to the often changing regulatory climate. Enjoy a simplified and standardized process with fewer moving parts that leads to more member closings. More options mean your credit union can find the program that best works for your organization and membership.

Our Direct Lending Program has several options that allow you to still offer home loans, but not necessarily take on the risk and overhead expenses that might be difficult for your credit union to manage. We have the tools and expertise that allow your credit union to make homeownership happen with little to no risk for your credit union. We also have options that allow your Credit Union to be involved with some direct contact with your member as a Third-Party Originator.

As a Third-Party Originator, you can still be involved to work with your member and continue building your relationship as their main contact. However, with this option, you leave the heavy lifting in our hands. We complete disclosures, processing, underwriting, closing, post-closing and servicing for your member’s home financing needs.

For other credit unions who have more experience in home lending and want their expert team to be involved, our Fulfillment Services and Correspondent Program is a perfect fit.
The Fulfillment Services Program lets your Credit Union lead the way while you lean on our expertise to provide support in underwriting and closing.  Another level of service also provides support with disclosures and some processing in addition to underwriting and closing.

CU Members’ Delegated Correspondent Program supports experienced credit union lenders who originate, process, underwrite, close and fund the loan with their funds and then sell the loan as a whole loan purchase. The Non-Delegated Correspondent Program offers some additional guardrails and assistance around credit approvals with CU Members doing the underwriting on behalf of the Credit Union.   

In these programs, we offer decades of experience to assist with underwriting, post-closing and loan servicing – reducing your credit union’s staff requirements and mitigating compliance risks while allowing you to own the relationship with your members. We offer you a personal team of veteran loan coordinators who are dedicated to guide you through the process and any scenarios you might need assistance with. You’ll also receive training and technology resources to make lending easier for your team and more affordable than ever.

Give us a call today to find out how CU Members Mortgage can work with you to offer the very best in member service, education, technology solutions and home loan products to your members.




Learn more about our home loan solutions

Connect with Us

© Copyright 1997-2021 CU Members Mortgage, a division of Colonial Savings, F.A. NMLS 401285. All Rights Reserved. Mortgage rates and terms subject to change without notice. This is not an offer to extend consumer credit as defined by Section 1026.6 of Regulation Z.

Mortgage Bankers Association Member LogoEqual Housing Lender Privacy Policy   NMLS 401285